FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
How long will it take to receive my order?
After your order has been fulfilled, the waiting time for local orders is approximately 1-1.5 weeks.
For international orders, the waiting time is typically around 3-4 weeks after your order has been fulfilled. This allows for additional time needed for shipping and customs processing.
We appreciate your patience as we ensure your piece is crafted to perfection.
Can I return or exchange my order?
Due to the nature of our products being made to order, we strictly do not accept returns or offer refunds. However, we understand that exceptional circumstances may arise. If you believe your situation warrants special consideration, please contact us directly at alphaasylumclub@gmail.com, or send us a direct message on Instagram. We’re here to help.
How can I contact Alpha Asylum Club?
For any inquiries or support, feel free to reach out to us via email at alphaasylumclub@gmail.com. Alternatively, you can direct message us on Instagram or click the message box icon on our website. We look forward to assisting you.
Can I be featured on your Photo Wall?
Absolutely! We love to see our customers enjoying their Alpha Asylum Club pieces. Please send us a photo of you wearing our clothes either via email or Instagram direct message. With your permission, we’ll proudly feature you on our Photo Wall. Thank you for your support and for being a part of our community.
Do you ship internationally?
We are pleased to announce that we now offer international shipping to specific regions. While we do not yet ship worldwide, we have expanded our services to include select international destinations. For detailed information regarding our current shipping locations and rates, kindly reach out to our customer support team or refer to our website. We appreciate your interest in our products and anticipate the opportunity to serve you on an international scale.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. To monitor your order’s journey to you, please visit www.jtexpress.sg/trackmyparcel and enter your tracking number in the provided field. For any concerns about your order’s status or if you need assistance with tracking, don’t hesitate to get in touch with us.
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including PayPal, credit cards, and ShopPay. We ensure that all transactions are secure and take every step necessary to protect your billing information.